Tuesday, March 12th, 2019 1pm-2pm Eastern Implementing customer satisfaction surveys has been a hot topic lately on the NASCOD listserv. Join us for a panel discussion picking up on and expanding the conversation! The link for the webinar/call-in number has been sent to members via the member listserv. Check there for details. Not a memberContinue reading “Peer Support Call: Crisis Organization Customer Satisfaction Surveys/Calls”
Category Archives: Peer Support Calls
Peer Support Call: Crisis Organization & Mobile Crisis Services
Tuesday, December 11th, 2018 1pm-2pm ET Many crisis organizations also provide mobile crisis services for their communities. Want to learn more about the intersection of hotline services and mobile crisis programs? Already have a mobile crisis program and want to learn more about best practices? This is the peerinar for you! The link for theContinue reading “Peer Support Call: Crisis Organization & Mobile Crisis Services”
Peer Support Call: Staff Turnover and Retention Part 2
Tuesday, October 9th, 2018 1pm-2pm EST Presenters: Shye Louis, Meryl Cassidy, Jennifer Battle The second in our two part series on Staff Turnover and Retention, this support call will focus on reducing turnover and increasing staff/volunteer retention and satisfaction. This support call is open to both members of NASCOD and of the National Suicide PreventionContinue reading “Peer Support Call: Staff Turnover and Retention Part 2”
Peer Support Call – Suicide Prevention Week Plans
Tuesday, September 11th, 2018 1pm-2pm EST Presenters: Ron White, Samaritans, Inc.; Meryl Cassidy, Response Crisis Center; Sandri Kramer, Didi Hirsch Suicide Prevention Center Join our presenters to share what your organization is doing and get some fresh takes on what other crisis organizations are doing for Suicide Prevention Week (and month)!
Peer Support Call – Staff Turnover and Retention Part 1: Calculating Turnover Rates and Cost of Turnover
Tuesday, August 14th, 2018, 1pm-2pm EST Presenter: NASCOD Board Member and Coordinator of Best Practices for Suicide Prevention for the National Suicide Prevention Lifeline, Shye Louis The first in a two part series on Staff Turnover and Retention, this support call will focus on quantifying turnover and how much it might be costing your crisisContinue reading “Peer Support Call – Staff Turnover and Retention Part 1: Calculating Turnover Rates and Cost of Turnover”
Peer Support Call – Media Engagement Tips for Crisis Organization Leaders
Tuesday, July 10th, 2018, 1pm-2:00pm EST Presenter: NASCOD Board Member and American Association of Suicidology Communications Coordinator, Chris Maxwell Crisis organizations can increase the number of people they reach and help by effectively communicating about their services. We’ll take a look at a few tips to make sure your crisis organization’s communications are up toContinue reading “Peer Support Call – Media Engagement Tips for Crisis Organization Leaders”
Peer Support Call – Collaborative Partnerships with Emergency Departments: Five Lessons from SAMHSA/Lifeline Cohort V
Tuesday, April 10th, 2018, 1pm-2:00pm EST Guest Presenter: Caitlin Peterson, National Suicide Prevention Lifeline; NASCOD Moderator: Sandri Kramer This presentation will give an overview of various models of crisis center/emergency department collaboration, including, but not limited to, follow-up programs. There will also be a discussion of “Five Lessons Learned from Cohort V,” the current SAMHSA/LifelineContinue reading “Peer Support Call – Collaborative Partnerships with Emergency Departments: Five Lessons from SAMHSA/Lifeline Cohort V”
Peer Support Call – Considerations for Establishing a Remote Workforce
Tuesday, March 13th, 2018, 1pm-2:00pm EST Panelists: Lisa Jones-Chandler, MHA of NYC, Wendy Farmer and Bari Blake, Behavioral Health Link; Moderator: Shye Louis We’ve got some great panelists from different crisis organizations that use remote workers in different capacities that will be sharing their experiences and taking questions from the group. Been considering what itContinue reading “Peer Support Call – Considerations for Establishing a Remote Workforce”
Peer Support Call – Crisis Centers and Child Abuse Reporting
Tuesday, February 13th, 2018, 1pm-2:00pm EST Guest Speakers: Michelle Fingerman, Director and Kelly Jarress from the National Child Abuse Hotline Come prepared with your questions for Michelle and Kelly! Check the NASCOD members only listserv for details on how to join the webinar. Not a member? Check out nascod.org/membership to get connected to this and otherContinue reading “Peer Support Call – Crisis Centers and Child Abuse Reporting”
Peer Support Call – New Year, New Plan – Let’s talk strategic planning with NASCOD!
Tuesday, January 9th, 2018, 1pm-2:00pm EST Facilitator: Jennifer Battle; Speaker: Gwyn Katis The new year is a great time to reflect on goals and objectives for the next 12 months.